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Frequently asked
The My-plush.ie website is 100% encrypted so that no one else can access your information.
Payments are handled by Stripe and PayPal, which are trusted players in the transaction space.
Our servers are hosted in Frankfurt, Germany.
We ship orders within 48 hours (business days). Half of our parcels arrive about 13 business days after the order is placed, and 90% within 17 business days, as we ship from China.
Once your order has been shipped, you will receive an email with a tracking link to track your stuffed animal(s).
Yes, you can cancel an order within one hour of purchase.
Please contact us at contact@my-plush.ie and we will explain the return procedure. However, you will be responsible for the shipping costs.
Our goal is to ensure that you are completely satisfied with your item.
If you ordered from within the EU, you can return the item to us within 14 days of receipt and receive your refund within 14 days of your withdrawal request (the refund may be withheld until we receive the returned item).
Address : 2 Dublin Landings, North Wall, Dublin, D01 V4A3, Ireland
Contact us :
- Email: contact@my-plush.ie
- Phone: +33 1 89 76 02 12»