The enchanting world of unicorns
Luminous Plaid Collection
About My Plush
At My Plush, we specialise in high-quality soft toys. Our online shop offers a wide range of products for children and the whole family. With a carefully curated selection to suit both young and old, My Plush has become a trusted name for cuddly companions.
Frequently Asked Questions
We prepare and dispatch your order within 24–48 hours, excluding weekends and public holidays. Delivery usually takes 8–14 working days from dispatch, although unforeseen circumstances may cause delays.
You’ll receive a tracking link so you can follow your parcel at any time.
We carry out quality checks to monitor the finish of our soft toys. If you notice a problem, please contact us by email so we can help. Your feedback helps us improve our products and processes.
Check the Additional information section, where dimensions are usually listed. If they’re missing or you’re unsure, contact us by email before ordering.
If you receive the wrong size or it isn’t what you expected, contact us by email to discuss the available options. These include requesting a return within 14 days of receiving your order.
Contact us by email as soon as possible with your order number and the correct address. We’ll check whether we can still change it. If your order is already being prepared or has been dispatched, a change may no longer be possible.
